Privacy Policy
How we collect, use, and protect your personal information.
Privacy Policy
Mognux ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://mognux.in/ or engage our services.
1 Introduction
Mognux is a technology services company based in India, providing solutions in CCTV Surveillance, Access Control, Fire Alarm, Intruder Alarm, IoT, Office Automation, Home Automation, IT Services, and Networking Services.
By accessing our website, submitting a contact form, requesting a quotation, or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.
2 Information We Collect
2.1 Information You Provide Directly
- Identity Data: Full name, company name
- Contact Data: Email address, phone number, postal address
- Enquiry Data: Service interest, message content, project requirement details
- Quote Data: Components selected, quantities, project specifications
- Account Data: Login credentials if you register as a client
2.2 Information Collected Automatically
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time on site, referring URLs
- Location Data: Approximate geographic location (city/region) based on IP
2.3 Information From Third Parties
- Referrals from business partners, vendors, and channel partners
- Publicly available business information for lead generation
3 How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotations
- To deliver, install, and maintain the services you have purchased
- To process payments and issue invoices (including GST compliance)
- To provide technical support and warranty service
- To send service reminders, AMC renewal notices, and updates
- To improve our website, products, and customer experience
- To comply with legal, tax, and regulatory obligations in India
- To send marketing communications (only with your consent, which you may withdraw anytime)
4 Consent & Legal Basis
Under the DPDP Act, 2023, we rely on the following legal grounds to process your personal data:
- Consent: You provide clear, informed, and specific consent when submitting forms or engaging our services
- Contractual necessity: Processing necessary to deliver services you requested
- Legal obligation: Compliance with Indian tax, accounting, and regulatory laws
- Legitimate use: For internal business operations, fraud prevention, and network security
5 Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyse traffic. Types of cookies we use:
- Strictly Necessary Cookies: Required for the website to function (session, CSRF protection)
- Analytics Cookies: Help us understand site usage (aggregated, non-identifying)
- Preference Cookies: Remember your settings and choices
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
6 Sharing of Data
We do not sell your personal data. We may share it with:
- Service Providers: Vendors who assist with installation, logistics, and product delivery
- Payment Processors: Banks and payment gateways for transaction processing
- Technology Partners: Hosting providers, email services, and CRM platforms
- Legal Authorities: When required by law, court order, or government agencies in India
- Business Transfers: In the event of merger, acquisition, or sale of assets
All third parties are bound by confidentiality agreements and are prohibited from using your data for any purpose other than what we have agreed with them.
7 Data Security
We implement reasonable security practices and procedures as required under the SPDI Rules, 2011, including:
- SSL/TLS encryption for data transmission
- Password-protected and access-controlled systems
- Regular security audits and vulnerability checks
- Employee confidentiality agreements and access restrictions
- Secure backups and disaster recovery protocols
8 Data Retention
We retain personal data only as long as necessary for the purposes described in this policy or as required by law:
- Enquiry & Quote Data: Up to 3 years from last contact
- Customer & Invoice Data: 8 years (as required by the Income Tax Act, 1961 and GST laws)
- Warranty & Service Records: Duration of warranty + 2 years
- Website Analytics: Up to 26 months (aggregated)
After the retention period, data is securely deleted or anonymised.
9 Your Rights
As a Data Principal under the DPDP Act, 2023, you have the right to:
- Right to Access: Request a summary of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of personal data, subject to legal retention requirements
- Right to Grievance Redressal: File a complaint with our Grievance Officer
- Right to Nominate: Nominate another individual to exercise your rights in the event of death or incapacity
- Right to Withdraw Consent: Withdraw consent at any time as described in Section 4
To exercise any of these rights, contact our Grievance Officer at info@mognux.in. We will respond within 30 days.
10 Third-Party Links
Our website may contain links to third-party websites, product manufacturers, or partner platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing any personal information.
11 Children's Privacy
Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data of children under 18. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.
12 Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Material changes will be communicated via email or a prominent notice on our website.
Your continued use of our website or services after changes constitutes acceptance of the updated policy.
13 Grievance Officer
In accordance with the DPDP Act, 2023 and the IT Act, 2000, we have appointed a Grievance Officer to address your privacy-related concerns:
Mognux
Email: info@mognux.in
Phone: +91 9618612018
Address: @WORKDO, Opp Aadhaar Center, Prasuna Nagar, chintal, Hyderabad 500054, TS.
Response Time: Within 30 days of receipt
If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India as per the DPDP Act, 2023.
14 Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Get in Touch
We're here to answer your privacy questions.